ECTS - Rooms Division
Rooms Division (TOUR315) Course Detail
| Course Name | Course Code | Season | Lecture Hours | Application Hours | Lab Hours | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| Rooms Division | TOUR315 | 5. Semester | 3 | 0 | 0 | 3 | 6 |
| Pre-requisite Course(s) |
|---|
| N/A |
| Course Language | English |
|---|---|
| Course Type | Compulsory Departmental Courses |
| Course Level | Bachelor’s Degree (First Cycle) |
| Mode of Delivery | Face To Face |
| Learning and Teaching Strategies | Lecture, Demonstration, Discussion, Question and Answer, Problem Solving. |
| Course Lecturer(s) |
|
| Course Objectives | This course will provide analysis of the procedures followed in managing the rooms division of a hotel. |
| Course Learning Outcomes |
The students who succeeded in this course;
|
| Course Content | In-depth analysis of the major components (front office, guest services, housekeeping, reservations, engineering/maintenance and security) of the rooms division within a hotel; the interaction with this division and the other areas of the hotel; revenue management and cost containment; yield management and revenue management systems approach. |
Weekly Subjects and Releated Preparation Studies
| Week | Subjects | Preparation |
|---|---|---|
| 1 | The lodging industry | Chapter 1 |
| 2 | Hotel organization, Front office organization and personnel | Chapter 2 |
| 3 | Front office operations, the guest cycle, front office systems | Chapter 3 |
| 4 | Reservation and forecast | Chapter 4 |
| 5 | Registration | Chapter 5 |
| 6 | Front office responsibilities | Chapter 6 |
| 7 | Mid-Term | Mid-Term |
| 8 | Front office accounting | Chapter 7 |
| 9 | Check-out and settlement | Chapter 8 |
| 10 | The night audit | Chapter 9 |
| 11 | Planning and evaluating operations | Chapter 10 |
| 12 | Statistics and reports | Chapter 11 |
| 13 | Yield Management | Chapter 12 |
| 14 | Managing human resources | Chapter 13 |
| 15 | Review | Review |
| 16 | Final Exam | Final Exam |
Sources
| Course Book | 1. Managing Front Office Operations, Michael L. Kasavana. 9th Ed. |
|---|---|
| Other Sources | 2. Front Office Operations, Dix Colin and Baird Chris |
Evaluation System
| Requirements | Number | Percentage of Grade |
|---|---|---|
| Attendance/Participation | 1 | 20 |
| Laboratory | - | - |
| Application | - | - |
| Field Work | - | - |
| Special Course Internship | - | - |
| Quizzes/Studio Critics | - | - |
| Homework Assignments | 2 | 10 |
| Presentation | - | - |
| Project | - | - |
| Report | - | - |
| Seminar | - | - |
| Midterms Exams/Midterms Jury | 1 | 35 |
| Final Exam/Final Jury | 1 | 55 |
| Toplam | 5 | 120 |
| Percentage of Semester Work | 20 |
|---|---|
| Percentage of Final Work | 80 |
| Total | 100 |
Course Category
| Core Courses | X |
|---|---|
| Major Area Courses | |
| Supportive Courses | |
| Media and Managment Skills Courses | |
| Transferable Skill Courses |
The Relation Between Course Learning Competencies and Program Qualifications
| # | Program Qualifications / Competencies | Level of Contribution | ||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | ||
| 1 | Have a basic knowledge of theories, facts and principles related to tourism and tourism management. | X | ||||
| 2 | To have information about the economic, cultural, social and environmental dimensions of tourism. | X | ||||
| 3 | Have knowledge of general business and economics and understand the strategies of human resources management, food and beverage applications, accounting and finance, management and marketing and service marketing in tourism enterprises. | X | ||||
| 4 | Knows the national and international legal regulations, social, environmental and professional ethical values related to the field of tourism and develops appropriate behaviors to ethics. | X | ||||
| 5 | Demonstrates reading, comprehension, speaking and writing skills in English at least at the B2 level of European Language Portfolio | X | ||||
| 6 | Demonstrates reading, comprehension, speaking and writing skills at a general level of European Language Portfolio A2 in Russian, French, German or Spanish. | X | ||||
| 7 | Uses the information about Tourism and Hotel Management in the business settings and profession; use information and communication technologies and software related to the field. | X | ||||
| 8 | Carries out the service processes related to Tourism and Hotel Management in line with the needs and demands of the consumers and proposes solutions to the problems that will affect the service processes. | X | ||||
| 9 | Generates professional knowledge from the data and synthesizes, analyzes, interprets and evaluates the produced knowledge; gain the ability of doing research project preparation and using the information in solving the problems; makes personal and professional development permanent | X | ||||
| 10 | He / she takes care of personal care, hygiene, clothing and appearance as required by the tourism sector. | X | ||||
| 11 | Communicates effectively with written, oral, non-verbal and visual ways and demonstrates presentation skills, works effectively as a team and independently. | X | ||||
| 12 | Recognize and understand different cultures and interact with guests from different cultures. | X | ||||
ECTS/Workload Table
| Activities | Number | Duration (Hours) | Total Workload |
|---|---|---|---|
| Course Hours (Including Exam Week: 16 x Total Hours) | 16 | 3 | 48 |
| Laboratory | |||
| Application | |||
| Special Course Internship | |||
| Field Work | |||
| Study Hours Out of Class | 23 | 1 | 23 |
| Presentation/Seminar Prepration | |||
| Project | |||
| Report | |||
| Homework Assignments | 2 | 2 | 4 |
| Quizzes/Studio Critics | |||
| Prepration of Midterm Exams/Midterm Jury | 1 | 35 | 35 |
| Prepration of Final Exams/Final Jury | 1 | 40 | 40 |
| Total Workload | 150 | ||