ECTS - Foundations in IT Management

Foundations in IT Management (ISE501) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Foundations in IT Management ISE501 Area Elective 3 0 0 3 5
Pre-requisite Course(s)
N/A
Course Language English
Course Type Information Systems Engineering Elective Courses
Course Level Natural & Applied Sciences Master's Degree
Mode of Delivery Face To Face
Learning and Teaching Strategies Lecture, Discussion.
Course Coordinator
Course Lecturer(s)
Course Assistants
Course Objectives The objective of this course is to provide an overview of IT services. The course is comprised of sessions where each session covers an IT service and will use case studies to introduce students to real-world examples of the services provided by IT corporations for their customers. The focus will be on the essential concepts and methodologies used to architect, implement, and support companies requesting IT services.
Course Learning Outcomes The students who succeeded in this course;
  • Describe the basic terms and concepts for IT
  • Recognize the main components of IT architecture
  • Recognize the main services related with IT
  • Analyze the need for integration systems in order to provide effective and efficient responses to market needs
  • Identify the major problems which occur in a system
  • Analyze the need for integration systems in order to provide effective and efficient responses to market needs
Course Content Computing infrastructure overview; introduction to IT Services: event and fault management; problem management; change management; configuration management; asset management (inventory and software distribution); performance and capacity management;security management; network management; storage management; workload management; backup and recover

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 Computing Infrastructure Overview Ch. 2-5
2 Introduction to IT Services Ch. 6-7
3 Event and fault management Ch. 9-12
4 Problem management Ch. 13
5 Change management and configuration management Ch.14, 16
6 Asset management Ch. 17-18
7 Performance and capacity management Ch. 19
8 Security management Ch. 22
9 Network management Ch. 23-24
10 Storage and workload management Ch. 25-26
11 Backup and Recovery management Ch. 27
12 End-user services Ch. 30
13 Reporting management Ch. 31
14 BPM fundamentals Ch. 32-33
15 Final Examination Period Review of topics
16 Final Examination Period Review of topics

Sources

Course Book 1. Foundations in IT Services - Lecture Notes, IBM Corporation, 2007.
Other Sources 2. van Bon, J., Foundations of IT Service Management: based on ITIL, Van Haren Publishing, 2005.
3. Sturm, R., Morris, W., Foundations of Service Level Management, Sams, 2000
4. Fitzsimmons, J., Fitzsimmons, M., Service Management: Operations, Strategy, Information Technology, McGraw-Hill/Irwin, 6th edition, 2007.
5. Addy, Rob. Effective IT Service Management – To ITIL and Beyond! Springer, 2007.
6. Orand, B., Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book, BookSurge Publishing, 2009.
7. Hurwitz, J., Bloor, R., Kaufman, M., Halper, F., Service Management For Dummies, For Dummies, 2009.
8. Betz, C., Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, Morgan-Kaufmann, 2006.
9. Case, G., DuMoulin, T., Spalding, G., Dissanayake, A. C., Service Management Strategies that Work - Guidance for Executives, Van Haren, 1st edition, 2007

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation - -
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments 3 30
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 30
Final Exam/Final Jury 1 40
Toplam 5 100
Percentage of Semester Work
Percentage of Final Work 100
Total 100

Course Category

Core Courses
Major Area Courses
Supportive Courses X
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 An ability to apply advanced knowledge of computing and/or informatics to solve software engineering problems.
2 Develop solutions using different technologies, software architectures and life-cycle approaches.
3 An ability to design, implement and evaluate a software system, component, process or program by using modern techniques and engineering tools required for software engineering practices. X
4 An ability to gather/acquire, analyze, interpret data and make decisions to understand software requirements.
5 Skills of effective oral and written communication and critical thinking about a wide range of issues arising in the context of working constructively on software projects. X
6 An ability to access information in order to follow recent developments in science and technology and to perform scientific research or implement a project in the software engineering domain.
7 An understanding of professional, legal, ethical and social issues and responsibilities related to Software Engineering.
8 Skills in project and risk management, awareness about importance of entrepreneurship, innovation and long-term development, and recognition of international standards of excellence for software engineering practices standards and methodologies. X
9 An understanding about the impact of Software Engineering solutions in a global, environmental, societal and legal context while making decisions.
10 Promote the development, adoption and sustained use of standards of excellence for software engineering practices.

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours)
Laboratory
Application
Special Course Internship
Field Work
Study Hours Out of Class 16 5 80
Presentation/Seminar Prepration
Project
Report
Homework Assignments 3 15 45
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury 1 20 20
Prepration of Final Exams/Final Jury 1 30 30
Total Workload 175