ECTS - Foundations in IT Management
Foundations in IT Management (ISE501) Course Detail
| Course Name | Course Code | Season | Lecture Hours | Application Hours | Lab Hours | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| Foundations in IT Management | ISE501 | General Elective | 3 | 0 | 0 | 3 | 5 |
| Pre-requisite Course(s) |
|---|
| N/A |
| Course Language | English |
|---|---|
| Course Type | Free Elective |
| Course Level | Social Sciences Master's Degree |
| Mode of Delivery | Face To Face |
| Learning and Teaching Strategies | Lecture, Discussion. |
| Course Lecturer(s) |
|
| Course Objectives | The objective of this course is to provide an overview of IT services. The course is comprised of sessions where each session covers an IT service and will use case studies to introduce students to real-world examples of the services provided by IT corporations for their customers. The focus will be on the essential concepts and methodologies used to architect, implement, and support companies requesting IT services. |
| Course Learning Outcomes |
The students who succeeded in this course;
|
| Course Content | Computing infrastructure overview; introduction to IT Services: event and fault management; problem management; change management; configuration management; asset management (inventory and software distribution); performance and capacity management;security management; network management; storage management; workload management; backup and recover |
Weekly Subjects and Releated Preparation Studies
| Week | Subjects | Preparation |
|---|---|---|
| 1 | Computing Infrastructure Overview | Ch. 2-5 |
| 2 | Introduction to IT Services | Ch. 6-7 |
| 3 | Event and fault management | Ch. 9-12 |
| 4 | Problem management | Ch. 13 |
| 5 | Change management and configuration management | Ch.14, 16 |
| 6 | Asset management | Ch. 17-18 |
| 7 | Performance and capacity management | Ch. 19 |
| 8 | Security management | Ch. 22 |
| 9 | Network management | Ch. 23-24 |
| 10 | Storage and workload management | Ch. 25-26 |
| 11 | Backup and Recovery management | Ch. 27 |
| 12 | End-user services | Ch. 30 |
| 13 | Reporting management | Ch. 31 |
| 14 | BPM fundamentals | Ch. 32-33 |
| 15 | Final Examination Period | Review of topics |
| 16 | Final Examination Period | Review of topics |
Sources
| Course Book | 1. Foundations in IT Services - Lecture Notes, IBM Corporation, 2007. |
|---|---|
| Other Sources | 2. van Bon, J., Foundations of IT Service Management: based on ITIL, Van Haren Publishing, 2005. |
| 3. Sturm, R., Morris, W., Foundations of Service Level Management, Sams, 2000 | |
| 4. Fitzsimmons, J., Fitzsimmons, M., Service Management: Operations, Strategy, Information Technology, McGraw-Hill/Irwin, 6th edition, 2007. | |
| 5. Addy, Rob. Effective IT Service Management – To ITIL and Beyond! Springer, 2007. | |
| 6. Orand, B., Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book, BookSurge Publishing, 2009. | |
| 7. Hurwitz, J., Bloor, R., Kaufman, M., Halper, F., Service Management For Dummies, For Dummies, 2009. | |
| 8. Betz, C., Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, Morgan-Kaufmann, 2006. | |
| 9. Case, G., DuMoulin, T., Spalding, G., Dissanayake, A. C., Service Management Strategies that Work - Guidance for Executives, Van Haren, 1st edition, 2007 |
Evaluation System
| Requirements | Number | Percentage of Grade |
|---|---|---|
| Attendance/Participation | - | - |
| Laboratory | - | - |
| Application | - | - |
| Field Work | - | - |
| Special Course Internship | - | - |
| Quizzes/Studio Critics | - | - |
| Homework Assignments | 3 | 30 |
| Presentation | - | - |
| Project | - | - |
| Report | - | - |
| Seminar | - | - |
| Midterms Exams/Midterms Jury | 1 | 30 |
| Final Exam/Final Jury | 1 | 40 |
| Toplam | 5 | 100 |
| Percentage of Semester Work | |
|---|---|
| Percentage of Final Work | 100 |
| Total | 100 |
Course Category
| Core Courses | |
|---|---|
| Major Area Courses | |
| Supportive Courses | X |
| Media and Managment Skills Courses | |
| Transferable Skill Courses |
The Relation Between Course Learning Competencies and Program Qualifications
| # | Program Qualifications / Competencies | Level of Contribution | ||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | ||
| 1 | 1. To be able to combine and use the knowledge of their undergraduate program area with the knowledge of business administration. | |||||
| 2 | 2. To have knowledge about research methods and techniques and to be able to use them | |||||
| 3 | 3. To be able to produce creative and constructive solutions in cases of uncertainty and confusion in the field of business | |||||
| 4 | Following and evaluating the global and national developments related to businesses and making financial decisions. | |||||
| 5 | 5. To be able to plan and manage activities for the professional development of employees under his/her responsibility in professional activities and projects in his/her field. | |||||
| 6 | 6. To be able to produce innovative and creative ideas and to put these ideas into practice | |||||
| 7 | 7. To be able to carry out a study independently using the knowledge he has in the field of business administration and to take responsibility as a team member in cooperation with other professional groups working in this field. | |||||
| 8 | 8. To have the ability to reach scientific knowledge in the field of business, to monitor, evaluate and apply the current literature. | |||||
| 9 | 9. To be able to transfer information about the field of business using effective verbal, written and visual communication methods in the language of learning and professional English. | |||||
| 10 | 10. To be aware of professional ethics, environmental awareness, sustainability, social responsibility, cultural, social and universal values. | |||||
| 11 | 11. To be able to work effectively with different disciplines or multicultural teams, to take responsibility, to make risk analysis, to keep up with change, to think critically and to use initiative in problem solving. | |||||
| 12 | 12. To have the ability to present a research problem, to develop hypotheses, to design research and to reach a conclusion by using qualitative/quantitative methods, by making the necessary literature review, and to have the ability to publish an academic publication as a result. | |||||
ECTS/Workload Table
| Activities | Number | Duration (Hours) | Total Workload |
|---|---|---|---|
| Course Hours (Including Exam Week: 16 x Total Hours) | |||
| Laboratory | |||
| Application | |||
| Special Course Internship | |||
| Field Work | |||
| Study Hours Out of Class | 16 | 5 | 80 |
| Presentation/Seminar Prepration | |||
| Project | |||
| Report | |||
| Homework Assignments | 3 | 15 | 45 |
| Quizzes/Studio Critics | |||
| Prepration of Midterm Exams/Midterm Jury | 1 | 20 | 20 |
| Prepration of Final Exams/Final Jury | 1 | 30 | 30 |
| Total Workload | 175 | ||